Questions & Answers


When can I schedule an appointment? 

You can schedule an appointment 24/7 - at any time - online, using the appointment form, or by phone (404)903-1453 Mon-Fri 9am-6pm/ Sat 9am-4pm.


How soon can you come over? 

Most of the time we can come the same day or next day in the morning depending on your area.


Which area do you cover? 

We cover following areas:  Johns Creek, Alpharetta, Roswell, Sandy Springs, Lawrenceville, Duluth, Norcross, Marietta, Kennesaw, Cobb, Northern Atlanta and many other areas. Call us now at (404)903-1453 to find out.


Do you provide warranty? 

Yes. As required by law, all labor performed is warranted for 90 days. (Only Labor)

Depending on the appliance type, make and the nature of the problem; materials and parts warranty needs to be checked with a manufacturer. 

How much does the service cost? 

We keep the service call fee to a minimum of $29.95. This fee includes travel, diagnostic and estimate. The service fee is waived upon repair completion by us. All you have to pay is the cost of parts and labor.  It is $29.95 for Residential and $49.95 for Commercial appliances. It is an extra $10 for any additional appliances at the same address. For all management companies, our service call  fee will be $45(it is including scheduling with a tenant, service trip, diagnostic, estimate, invoicing etc), it will be waived with a completed repair as well.


Which appliances do you service? 

We service all major appliances including: Refrigerators, Ovens, Stoves, Ranges, Cook-Tops, Microwaves, Dishwashers, Garbage Disposers, Washers, Dryers 


Which brands do you service? 

We service all major brands, makes and models, including:

GE Profile
GE Monogram

Jenn Air

Kitchen Aid
Magic Chef






Does it worth repairing my old appliance? 

According to our experience in most cases, older appliances are more reliable and better quality than newer ones. Also, the cost of repairs of newer appliances a lot of times is significantly higher because parts cost a lot more, and, sometimes, they are not even available right away. Considering that the cost of new appliances is considerably higher than a repair, in most cases, it pays to fix them. After performing an inspection of your unit our experienced appliance repair technicians will advise you whether it is a good idea to fix your appliance or buy a new one.


My appliance broke down. What should I do? 

Call us at (404)903-1453 or use our 24/7 form to schedule an appointment online. Do not take apart your appliance, because something else might break down along this process creating a secondary problem and increasing repair cost. Also, we will not be able to diagnose the problem without putting your appliance back together.


Can you quote me a price on the phone? 

We prefer to be upfront with you. Without inspecting your appliance at your premises and running a full diagnostic, it is impossible to quote a price. The cost of repair depends on a lot of different factors, including appliance type, brand, age, modification, certain specifications, a cost of parts etc. Beware of the companies that quote you a price of repair without even having a look at the appliance and professionally inspecting the unit.


Do you carry parts in stock? 

Yes, 60%-70% we will be able to repair your appliance within the first visit. Our  technicians carry everyday common parts that break often. In the event your appliance requires parts that need to be ordered, we can obtain them within 1-10 business days.


Do you sell appliances or parts? 

We repair major appliances like refrigerators, ovens, stoves, ranges, washers, dryers etc. We do not sell parts or appliances. If your repair requires replacing parts, we will replace them with new original parts that have been supplied to us by our qualified suppliers we've had established relationships for years. We do not acquire parts from unknown sources because there is a great chance that they might be damaged, used, broken, poor quality or in other way not fitted for repair.


Can I use coupons/promotions for repairs?

Yes, you can, but you HAVE TO MENTION all coupons/promotions when calling, otherwise it will not be applied. Also our coupons/offers have some limitation based on quantity and your area, please call us to find out before purchasing.


What methods of payment do you accept? 

You can pay with: major credit card (Visa, MasterCard, American Express), check or cash. Fee may apply if you are paying with credit card.


How can I schedule an appointment? 


Call us at (404)903-1453 or use 24/7 appointment form to schedule an appointment.


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Appliance Repair telephone


Atlanta City Appliance Repair, INC

2200 Kilmington Square, Alpharetta, GA 30009
Main phone:(404)903-1453