If your Samsung top-load washer is shaking violently, displaying an unbalanced load error, or moving across the floor during the spin cycle, the issue is likely worn suspension rod (damper rods). These components stabilize the washer drum and absorb vibrations. Over time, they can weaken and cause the symptoms mentioned above.
⚠️ Samsung Error Codes Related to Suspension Rods
Some Samsung washers may display error codes U6 or UR on the digital display. These codes indicate the washer has detected an unbalanced load or drum movement problem.
- U6 / UR – The drum is not balanced during the spin cycle.
- Common cause: worn or broken suspension rods, which fail to stabilize the drum.
- Other contributing factors: uneven loads, overloading, or worn shock absorbers.
If you see U6 or UR, it’s often a sign you need to inspect or replace your suspension rods.
🔧 Common Suspension Rod Part Numbers
Samsung uses several suspension rod part numbers depending on the washer model:
- DC97-16350U
- DC97-16350S
- DC97-16350T
- DC97-16350D
- DC97-16350C
- DC97-05280W
- DC97-16350V
💰 Factory Part Pricing (Official Samsung Site)
- DC97-16350U – $90 each (x4 = ~$400 with tax & shipping)
🔗 View on Samsung Factory Site - DC97-16350S – $149 each (x4 = ~$650 with tax & shipping)
🔗 View on Samsung Factory Site - DC97-16350T – $146.95 each (x4 = ~$630 with tax & shipping)
🔗 View on Samsung Factory Site
Note: These prices are for parts only. Add labor ($200–$250 depending on the model) and the total repair can reach $600–$900.
✅ Our Repair Option (Save $$$)
At Atlanta City Appliance Repair, Inc., we fix most Samsung washer suspension problems for $390–$450 (parts + labor) with a 90-day warranty.
⚠️ Not all models qualify for this price, but the majority of Samsung top-load washers do. Call us to confirm your model.
📍 Areas We Service in Atlanta
We proudly serve North Atlanta and surrounding areas, including:
- Alpharetta: Windward, Glen Abbey, Kimball Farms
- Roswell: Horseshoe Bend, Edenwilde, Willow Springs
- Marietta: East Cobb, Indian Hills, Hampton Glen
- Sandy Springs: Huntcliff, Riverside, Glenridge Hammond
- Buckhead: Tuxedo Park, Peachtree Hills, Garden Hills
- Cumming: Windermere, Polo Golf & Country Club
- Dunwoody: Wyntercreek, Redfield, Brooke Farm
- Atlanta Midtown, Downtown, Buckhead and more
📝 Case Study: Samsung Washer in Roswell (Edenwilde Subdivision)
A customer in Edenwilde, Roswell called about their Samsung washer violently shaking during spin and displaying U6 error.
✅ Diagnosis: worn suspension rods (DC97-16350U)
✅ Replacement: all 4 rods replaced same day
✅ Cost: $420 with warranty — saved almost $400 vs. factory service
The washer now runs smoothly without error codes, and the customer was very satisfied.
Samsung Washer Models Using DC97-16350U, DC97-16350S, or DC97-16350T
- WA40A3005AW/A4
- WA400PJHDWR/AA
- WA400PJHDWR/A
- WA45N3050AW/A4
- WA45T3400AW/A4
- WA45T3400AP
- WA45T3200AW/A4
- WA50R5400AV/US
- WA50R5400AW/US
- WA50R5200AW/US
- WA50R5200AV/A4
- WA50T5300AC/US
- WA5471ABP/XAA
- WA5471ABW/XAA
- WA5451ANP/XAA
- WA5451ANW/XAA
- WA456DRHDSU/AA
- WA456DRHDWR/AA
- WA44A3405AW/A4
- WA44A3405AV/A4
- WA44A3405AP/A4
- WA54R7600AC/US
- and more
📞 Contact Us Today!
If your Samsung washer shows U6 or UR errors, vibrates, or is unbalanced, call Atlanta City Appliance Repair, Inc. to schedule service in Atlanta and surrounding areas.